職位描述
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職位職能:
??售前/售后技術支持工程師??生物工程/生物制藥
職位描述:
JOB TITLE: Application Specialist-Industry
Location: Shanghai
1. PRIMARY PURPOSE AND OVERALL OBJECTIVE OF THE JOB
Application Specialist is responsible for offering technical support, application training for biomerieux product to external and internal customers, support the product complaint handling implementation, work as a technical consultant in communication between customers and corporate.
？（1） Work collaborate with the team to achieve the revenue, win customer satisfaction.
？（2） Work as level two support, for example, Answer telephone inquiries per established guidelines and document in local
database; Consult with global customer service;Coach/consult with other specialists and engineers; Develop
troubleshooting skills for phone and on-site applications.
？（3） Work as a trainer to deliver training course to internal and external customers.
？（4） Be involved in customer complaint handling procedure, for example, Direct and drive investigative process; Review test
results; Request further investigations.
2. KNOWLEDGE AND EXPERIENCE REQUIRED FOR THE JOB
Experience & Personality:
？（1）Minimum of three years of Clinical laboratory experience.
？（2）Goode practice experience in biological/medical laboratory.
？（3）Excellent working knowledge of computers.
？（4）Good interpersonal and communication skills.
Education & Knowledge:
？（1）Bachelor’s Degree or above in Medical Technology or related science.
？（2）Good knowledge in laboratory.
？（3）Good English skills in both spoken and written English.
職位： 應用專員-工業(yè)部
工作地點： 上海
主要職責和工作目標
負責提供技術支持，為內(nèi)外部客戶提供梅里埃產(chǎn)品培訓，處理產(chǎn)品投訴及客戶和公司之間的溝通工作。
？（1）與團隊協(xié)作，共同致力于銷售收入和客戶滿意度的提升。
？（2）負責提供后臺支持，如接聽電話咨詢電話，應用有關本地數(shù)據(jù)庫中指導方針和文件；咨詢?nèi)蚩蛻舴眨慌嘤?咨
詢其他專家和工程師；在線及現(xiàn)場故障排除工作。
？（3）為內(nèi)外部客戶開展課程培訓。
？（4）參與客戶投訴處理程序，如直接或推動調(diào)查進程；調(diào)查測試結(jié)果；提出進一步調(diào)查請求。
具體知識和經(jīng)驗要求
工作經(jīng)驗和個人能力：
？（1）擁有三年以上的臨床實驗室經(jīng)驗。
？（2）良好的生物/醫(yī)學實驗室實踐經(jīng)驗。
？（3）良好的計算機知識。
？（4）良好的人際關系和溝通技巧。
教育和知識要求：
？（1）擁有醫(yī)學檢驗或相關專業(yè)本科以上學歷。
？（2）良好的實驗室知識。
？（3）良好地英語讀寫能力。
