職位描述
職位描述：
崗位職責(zé):
1. Identify customer needs and interpret UFH information to the customer’s level of comprehension
2. Present a professional and courteous image to represent customer-focused UFH standards
3. Use proactive listening skills and probing techniques to better understand the customers’ perspectives, behaviors, and motivations
4. Balance quality and quantity; provide information accurately and professionally in a timely fashion in order to assist the maximum number of customers
5. A CCS must collect accurate customer information and can input into system accurately
6. Display a positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard
7. Remain calm and professional during stressful circumstances
8. Conduct self in a manner that maintains harmonious working relationships
9. Act with integrity and professionalism at all times
任職資格:
1. Willing to take responsibility, integrity
2. Minimum one year customer service in a call center environment, or two years of general customer service
3. Must be able to actively listen, ask probing questions, and communicate in clear and understandable terms without relying on scripted responses.
4. Experience solving complex and escalated customer situations
5. Hospital working experience will be preferred
6. Want to have long-term development in call center industry
7. No limitation to age and sex
8. Ability to handle multiple tasks and able to work under pressure and in a fast pace working environment
9. Excellent oral and written English and Chinese.
10. Good computer skill.
11. Professional telephone etiquette.
12. Good customer service skill.
13. Caring in mature manner nature, organized and service oriented.
14. Has positive good working attitude and be willing to take challenged work
15. Good command of both English and Chinese.
16. Computer skills—basic computer skills including e-mail, MS program, word and excel.
17. College degree, higher education preferred.
