職位描述
崗位職責(zé):
? 充分理解和睦家醫(yī)療產(chǎn)品和服務(wù)；
? Fully understand the UFH medical products and services;
? 準(zhǔn)確獲取客戶相關(guān)信息，錄入到相關(guān)系統(tǒng)中；
? Accurately obtain customer information and input into relevant systems;
? 客戶信息保密的職責(zé)；
? Keep customer information confidential;
? 保持正確的座席狀態(tài)，及時(shí)接聽客戶的電話；
? Maintain the correct status, answering customers telephone in time;
? 及時(shí)準(zhǔn)確地為客戶作好初步分診和預(yù)約，解答客戶問詢；
? Make initial triage and appointment for customer timely and accurately, answer customers’ inquiries;
? 及時(shí)準(zhǔn)確地轉(zhuǎn)達(dá)客戶的需求，協(xié)調(diào)相關(guān)部門解決客戶的問題；
? Convey customers inquiries timely and accurately, coordinate relevant departments to solve customers’problems;
? 及時(shí)反饋客戶投訴至相關(guān)人員.
? Comply with department rosters, schedules and regulations.
任職資格:
? 大專及以上學(xué)歷;
? College degree or above;
? 有強(qiáng)烈的責(zé)任感，積極正向，有意愿在呼叫中心行業(yè)長期發(fā)展；
? Strong sense of responsibility , positive and willing to develop in call center industry for a long time;
? 一年以上呼叫中心工作經(jīng)驗(yàn)，或兩年以上客戶服務(wù)相關(guān)工作經(jīng)驗(yàn)；
? One year above call center working experience , or two years above customer service related working experience ;
? 有醫(yī)療、護(hù)理或在醫(yī)院工作的相關(guān)經(jīng)驗(yàn)者優(yōu)先考慮；
? Priority will be given to medical, nursing or relevant experience in the hospital ;
? 英語聽說讀寫能力優(yōu)異者優(yōu)先考慮；
? Good English skills are preferred ;
? 有受理客戶投訴相關(guān)經(jīng)驗(yàn)者優(yōu)先考慮；
? Priority will be considered if receive customer complaints.
? 流利的普通話，以解決客戶需求為目標(biāo)，有效溝通的能力；
? Keen listening ability, fast and in-depth capture of customer (potential) needs ability;
? 具備良好的服務(wù)意識、專業(yè)的電話禮儀和良好的客戶服務(wù)技能；
? English listening, speaking, reading and writing ability;
? 熟練的電腦操作和辦公軟件使用技能；
? Good computer operational and office software using skills;
? 良好的團(tuán)隊(duì)協(xié)作能力.
? Good teamwork skills.
